Customer Satisfaction is our priority here and we stand behind all of our hand made products.  We always locally source our materials and raw goods.  Supporting the local community and other small businesses across the country is extremely important to us.  We hope you love your selection and accepting a large amount of returns is bad for everyone involved.  With this in mind, if you aren’t completely satisfied we do accept returns if you notify us within 48 hours of delivery.  (Note: exclusions apply. See below).  All returns over $100 are subject to a 20% restocking fee.  Any item under $100 will have a flat $15 restocking fee.  Shipping fees are non-refundable.

Is your item returnable? 

Not all items are eligible to be returned.  In order to be eligible for a return, please refer to that products’ webpage in the shop section.  In the product’s description if the item is labeled as a “standard” item, i.e. not customized or personalized, then the product is eligible to be returned.  However, see below for a list of conditions for full eligibility:

• Item must be indicated for return within 48 hours of delivery
• Must be returned in original packaging, unless damaged.  See below for specific instructions on items damaged during shipping.
• All items over $100 are subject to a 20% restocking fee
• All items under $100 are subject to a $15 restocking fee
• Shipping is non-refundable
• Once we have received the returned item, there is a 72 hour review period prior to issuing the full eligible refund amount

We understand the value of money and recognize that hand made custom items are not always cheap.  Therefore, we always try our best to work with individuals on a one-to-one basis to resolve any discrepancies or misunderstandings. However, we unfortunately cannot accept returns for customized, personalized, or commissioned items.  For a full list of items ineligible for returns see below:

• Any standard item that has been customized (choosing a color not listed, changing the size, choosing a type of material not listed, etc.)
• Any standard item that has been personalized
• All commission based items
• International orders
• All standard items beyond the 48 hour window

 

Although rare, unfortunately, items do get banged up during shipping.  This is an unfortunate symptom of doing business in modern times.  We understand mistakes happen and as long as you communicate with us, we can always come to a proper resolution.  Therefore, upon delivery it is imperative that you inspect your item’s packaging prior to opening it.  Make sure it is not visibly damaged or appears to have been mishandled during transit.  If you suspect it is damaged, take lots of pictures. Send us these pictures through email and we will begin the conversation about how best to handle the return.  A full refund is possible, as long as proper documentation is received by us in that same 48 hour window for a return listed above.  All damaged item returns are subject to review and upon receipt of any presented evidence (pictures, videos, etc.), we will respond within 72 hours.

How do you return your item?

If you are returning an item, please keep the item’s original packaging if undamaged.  Also make sure to contact us via email to request a return within the stated 48 hour window.  We will issue you a Return Authorization (RA) number.  After issuing you an RA number, we will send a return label within 3 days of receiving the return request and issuance of a RA number.

Upon issuing the  return label, you will have 14 days to return your item.  If not received within 14 days, we will not be able to accept it.  Also, if the item and its packaging arrived undamaged, then the item must be returned in the original packaging.  We also cannot accept returns from any address other than the original destination address.

How will your funds be returned to you?

The funds will be returned to you via the original form of payment.  We cannot issue a return of funds other than the original form of payment.  If an account has an excessive amount of returns, we reserve the right to restrict access to returns for those individuals.  This will be accomplished on a as needed basis and subject to owner review.

Why do we charge to accept returns?

Since we are a small, locally owned business that caters to individuals seeking a custom, human to human interaction, and/or often times we end up spending many hours consulting with our clients, unnecessary returns can really damage our ability to be competitive with larger box stores and brands.  Additionally, items returned to us are most likely not salvageable due to damage incurred during shipping, or being unmarketable in some cases.  Lastly, the majority of our cost is our labor and since we make everything by our own hands, putting the care, time, and effort into each piece, we therefore will miss opportunities to spend time on other projects or more importantly, with our families. 

 

For all return requests please either respond via email to your item’s order confirmation, or contact us at (make sure to include your original order number and details for us to look up your account):

[email protected]